Today mid-sized companies face two common challenges – How do you keep up with the increasing requirements of IT management all while making sure your solutions are fiscally responsible?  How can you be certain your IT expenditures are providing solid business value?

Abtech Managed Services

Abtech solves these challenges with an inventive approach to IT outsourcing.  Using custom processes, automated tools, and best in class expertise, Abtech delivers enterprise-level desktop and server management, network and system administration and end-user support – all for a fixed monthly cost.  With Abtech your company receives a managed IT service that is more secure, more reliable, more capable and more cost-effective than traditional in-house IT solutions.

It’s also more flexible.  An Abtech provided solution combines essential core services with a variety of key options – offering the ultimate in service flexibility.  Working closely with your organization, Abtech delivers the perfect blend of services to meet your business needs.

Abtech’s services

Industry studies show that an average employee spends 6 to 10 hours per month dealing with computer-related support issues.  If you extrapolate that to every employee and every month – that’s hundreds or thousands of hours of downtime for even a small company.  Abtech’s comprehensive desktop & server management services help increase employee productivity.  This service combines a robust, reliable IT infrastructure, proactive management capabilities and automated processes – all working seamlessly in the background – to keep your end-users productive, protected and satisfied.

The core components of Abtech’s comprehensive desktop & server management services include:

  • Technology Refresh: Industry exclusive refresh programs to keep your organization productive through unique systems refresh programs.  This will keep your organization’s IT infrastructure ahead of the curve without the fear of obsolesce or huge investments.
  • Help desk / Trouble Ticketing: Plans to help you free your organization’s IT staff from day-to-day routines.
  • Windows Software Support: Let us worry about staying current with all of Microsoft's business operating systems and applications. Out Microsoft Certified Engineers will take care of the day to day maintenance as well as your software roll-outs.
  • Remote Monitoring: Abtech provides this proactive remote monitoring of all your servers, workstations, remote computers and network infrastructure.
  • On-site support: Plans for virtually all of your organization’s hardware.  Abtech has strategically located offices throughout the continental United States.  This ensures that in the event of a component and/or system(s) failure, one of Abtech’s pool of engineers can be at your site within a few hours to address the issue and get your organization back on-line with little or no downtime.
  • System Administration: Services to ensure that your company’s servers stay fresh and up-to-date.  This unique service program can be implemented through different levels and be automated to virtually eliminate any user interaction.  In addition, Abtech can provide system reports to make sure your organization’s systems are running optimally.
  • Backup & Disaster Recovery: Services for all your company’s servers.  Abtech’s backup services are designed to ensure that your company’s digital assets are safe and sound.  Through close interaction with your organization’s IT staff, Abtech can provide the right backup solution for your company regardless of size, amount of data and timeframe.
  • Infrastructure Management: Services for organizations with little IT staff.
  • FAQ: Frequently Asked Questions.

* Applies to operating systems & anti-virus products only
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