Managed Services

Abtech Managed Services impacts your business in three areas:

1) Reducing your operational overhead

• Allow us assume or augment your IT staff, at far less than the cost of hiring an IT professional.
• Having our trained engineers looking after your technology will allow your employees to focus on doing their job instead of having to assume IT responsibilities.
• Suggest ways to make your technology perform better and more efficiently

2) Mitigating your risk and decreasing your downtime

• Your onsite Customer Engineers are industry veterans. If a problem arises, you are back up and running quickly.
• Our Engineers are Tier 3 experts in their field and solve your problems using decades of experience
• Our consultants analyze your environment and make suggestions about disaster recovery, backups, information lifecycle management, complex storage strategies, and then actually implement them.

3) Keeping your datacenter flexible to accommodate your ever-changing business environment

• Various co-location and relocation options, including a “no downtime” service
• Remote System Administration to free your IT staff to focus on strategic projects instead of mundane sysadmin tasks
• Use our enterprise consultants to re-engineer processes, storage practices, and operations for platform agnostic solutions
• Technical training for you and your staff

Industry studies show that an average employee spends 6 to 10 hours per month dealing with computer-related support issues.  If you extrapolate that to every employee and every month – that’s hundreds or thousands of hours of downtime for even a small company.  Abtech’s comprehensive desktop & server management services help increase employee productivity.  This service combines a robust, reliable IT infrastructure, proactive management capabilities and automated processes – all working seamlessly in the background – to keep your end-users productive, protected and satisfied.

The core components of Abtech’s comprehensive desktop & server management services include:

• Technology Refresh: Industry exclusive refresh programs to keep your organization productive through unique systems refresh programs.  This will keep your organization’s IT infrastructure ahead of the curve without the fear of obsolesce or huge investments.
• Help desk / Trouble Ticketing: Plans to help you free your organization’s IT staff from day-to-day routines.
• Windows Software Support: Let us worry about staying current with all of Microsoft's business operating systems and applications. Out Microsoft Certified Engineers will take care of the day to day maintenance as well as your software roll-outs.
• Remote Monitoring: Abtech provides this proactive remote monitoring of all your servers, workstations, remote computers and network infrastructure.
• On-site support: Plans for virtually all of your organization’s hardware.  Abtech has strategically located offices throughout the continental United States.  This ensures that in the event of a component and/or system(s) failure, one of Abtech’s pool of engineers can be at your site within a few hours to address the issue and get your organization back on-line with little or no downtime.
• System Administration: Services to ensure that your company’s servers stay fresh and up-to-date.  This unique service program can be implemented through different levels and be automated to virtually eliminate any user interaction.  In addition, Abtech can provide system reports to make sure your organization’s systems are running optimally.
• Backup & Disaster Recovery: Services for all your company’s servers.  Abtech’s backup services are designed to ensure that your company’s digital assets are safe and sound.  Through close interaction with your organization’s IT staff, Abtech can provide the right backup solution for your company regardless of size, amount of data and timeframe.
• Infrastructure Management: Services for organizations with little IT staff.
• FAQ: Frequently Asked Questions.